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    Frequently
Asked
Questions
 
     
What do I have to do to purchase Monthly Parking Pass?  
  Monthly Parking Pass can be purchased online at monthlypass.godell.com.my by providing the required information in the Registration Form. Your application and order will be processed and upon successful payment, we will deliver your Monthly Parking Pass the next working day*.
 
  *Subject to terms and conditions stipulated in Shipping Policy.  
How much will the Monthly Parking Pass cost?  
  The Monthly Parking Pass costs RM 100.00 for MBPJ territory, RM 80.00 for MPSJ territory and RM 40.00 for MDKL territory.
 
How can I pay for my Monthly Parking Pass and how many months can I pay at one time?  
  You can pay your Monthly Parking Pass via online payment i.e. credit card or internet banking of your choice. You can pay up to three (3) months at one time and we will issue three (3) Monthly Parking Pass to you accordingly.
 
If I apply for a Monthly Parking Pass online, how long should I allow to receiving it?  
  If you apply online, your Monthly Parking Pass will be delivered to you the next working day upon successful payment. You may refer to our Delivery Schedule for further clarification.
 
If I apply for a Monthly Parking Pass online, when will the Monthly Parking Pass be activated?  
  If you apply online, your Monthly Parking Pass will be activated according to the start date that you chose and submitted to us in the Registration Form.
 
How can I renew my Monthly Parking Pass?  
  Every renewal of Monthly Parking Pass shall be made online at monthlypass.godell.com.my. We will process your renewal application accordingly and your renewed Monthly Parking Pass will be delivered to you the next working day* upon successful payment.
 
  *Subject to terms and conditions stipulated in Shipping Policy  
Is there an auto renewal option for Monthly Pass?  
  No, there isn’t. All renewal of Monthly Parking Pass must be made by you at monthlypass.godell.com.my. Godell Parking Sdn Bhd will not be responsible if your expired Monthly Parking Pass is not renewed due to your failure to renew.
 
How do I cancel my Monthly Parking Pass?  
  You are not entitled to cancel your order and seek any refund from Godell Parking Sdn Bhd when you have paid for the Monthly Parking Pass.
 
Where can I use the Monthly Parking Pass?  
  The Monthly Parking Pass can be used in any areas within your respective municipality council’s territory (MBPJ, MPSJ & MDKL ).
 
     
 

 
Can I share my Monthly Parking Pass with my colleague?  
  No, because your Monthly Parking Pass is not transferable, you cannot share it with anybody else. The Monthly Parking Pass issued to you is printed with your Vehicle Registration Number and Road Tax Number. Hence your Monthly Parking Pass cannot be used for other vehicle.
 
USER REGISTRATION
Why do I need to register when purchasing Monthly Parking Pass?  
  You need to register the first time you apply for Monthly Parking Pass for record purposes. Details that you provide to us will be used when processing your Monthly Parking Pass as well as for delivery purposes.
 
What is Godell Parking Sdn Bhd going to do with the registered information?  
  The registered information that you have provided us will be kept confidential for our record purpose only and will remain with us. There will be no information violation and / or exploitation to third party.
 
Is my information safe with Godell Parking Sdn Bhd?  
  Yes, your information will be safe with us because your information will not be violated and / or exploited in any ways to third party. Your information will remain with us only.
 
Is it possible to obtain the Monthly Parking Pass without providing any personal information?  
  No, it is not possible. We need the details required for Monthly Parking Pass issuance and delivery.
 
LOST MONTHLY PASS
Whom do I report to when my Monthly Parking Pass is lost?  
  If you lost your Monthly Parking Pass, you must report to Godell Parking Sdn Bhd by calling our Parkinfo Toll Free Line at 1800-88-1221 immediately.
 
How do I apply for Monthly Parking Pass replacement?  
  You can only apply for Monthly Parking Pass replacement from Godell Parking Sdn Bhd. A replacement fee will be imposed to you according to the terms and conditions stipulated in respective Council’s “SYARAT DAN PERATURAN PENGGUNAAN PAS BULANAN LETAK KERETA
 
     
  MBPJ
MPSJ
MDKL